Privacy Policy

Altitude Balloons is a trading name of Adventure Balloons Ltd. Adventure Balloons takes its customers privacy seriously and we want you to know exactly what we do with any data we might collect and why we do it. We hold as little information as possible about yourself. Any information asked for is used purely by Adventure Balloons to improve our service or for marketing reasons. We do not sell information to third parties.

Information We Collect

When you place an order we collect your name, address, basic demographic information and phone number. We will use this information to process orders and enquiries. If we have trouble processing an order then we use the contact information to get in touch with you.

Communication From Adventure Balloons

We will occasionally communicate with you as follows -

  • Flight reminders
  • Weather updates
  • Products
  • Services
  • Special offers
  • Newsletter
  • Changes to our website

We will use your name and e-mail address or mobile phone number to send such information to you and this may be sent at any time including outside of our normal office hours.

Data Collection

We use a third party web log software which tracks non-personally identifiable information about visitors to our site. We collects the following details:

  • URL of requested resource
  • Request date/timestamp
  • HTTP cookies
  • Full IP address
  • Full ISP details

We collect information in order to achieve the following -

  • Monitor the ease-of use of our website in order to make improvements to the website structure and content
  • Analyse trends
  • Administrate the site
  • Track user movement


This web site contains links to other sites. Adventure Balloons Ltd is not responsible for the privacy practices of other such sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.


Adventure Balloons takes every precaution to protect its users. When users submit sensitive information via the website your information is protected both on-line and off-line. We comply with PCIDSS which is the credit card companys security standard. We are registered under and comply with the Data Protection Act.

All our payments are done through SagePay a secure payment gateway. This means no Card Details are ever held on our system but instead by one of the UK's most secure card handlers. They process the payment through a SSL (Secure Socket Layer) which is heavily encrypted and constantly updated for your safety. While on a secure page the pad-lock icon will appear this will tell you that you are using a secure connection.

Enquires / Updating Personal Information

If you wish to receive future information regarding our website's security and your personal information held, or you think we have not followed our privacy policy in some way, then please contact us via email at Alternatively you can contact us by post or telephone.